Feefo Reviews - Average 97% (597 reviews)

Date Score Customer Comment Our Response
16-Mar-2019
Service:
Product:
Service rating : Good communication and prompt delivery. The reclining chairs look great in the conservatory and were exactly what we wanted.
Product : The chairs, footstools and table are perfect for our needs and comfortable. The delivery communication was good, describing exactly what the...
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Dear Mrs Thomas,

Thank you for taking time to give feedback, we are delighted to hear you received prompt delivery of your Oakridge recliner set, we hope you enjoy your new chairs for many years to come.
15-Mar-2019
Service:
Friendly, helpful with excellent service. Well done. Pleasure to use your services Dear Mr Hobbs,

Thank you for taking time to give feedback, we are pleased to hear you received friendly,helpful service. We will pass your kind comments to our sales and delivery teams.
13-Mar-2019
Service:
Product:
Service rating : was informed of delivery in advace, arrived on time
Product : Fittd bbq well. Good quality.Withstanding strong winds.
Dear Mr Jennings,

Thank you for your 5 star rating, pleased to hear your areo cover arrived on time as informed.
13-Mar-2019
Service:
Product:
Service rating : Very good telephone communication. The furniture was delivered on the date and at the time I wanted. The delivery man was pleasant and helpful
Product : A lovely addition to the conservatory.
Dear Customer,

Thank you for taking time to give feedback, we are very pleased to hear you are happy with your Monterey furniture along with good communication and service from our sales and delivery teams. We hope you enjoy your furniture for many years to come.
13-Mar-2019
Service:
Friendly helpful staff. Left you to look around, we were not pressured into buying but very helpful and advised when you asked for help.
Fantastic made furniture and was given a 2hr time slot for delivery which was delivered in that time frame.
Dear Mrs Barrand,

Thank you for your 5 star rating, we are very pleased to hear you are happy with your new furniture along with the service provided by our sales and delivery teams. We hope you enjoy your...
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13-Mar-2019
Service:
Product:
Service rating : Good product, good customer liaison and delivered with manufacturers own vehicles. First class.
Product : Good quality product and well thought out design. We have modified the feet on ours with polypropylene blocks on the stand to make it easier to slide around the patio without...
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Dear Mr George,

Thanks for your 5 star rating, we are delighted to hear you received good customer service and that you're happy with your Chichester parasol.
07-Mar-2019
Service:
Great selection of both indoor and outdoor furniture in the showroom. Very helpful sales assistant and delivery very prompt. We bought two conservatory chairs and a footstool. Good quality product and very comfortable. Dear Mr & Mrs Armstrong,

Thank you for taking time to write a review, we are very pleased to hear you are happy with your Bari chairs & footstool, we're also happy to hear you received helpful, prompt service. We hope you enjoy your new chairs.
05-Mar-2019
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Product:
Service rating : They kept our purchase until we were ready for delivery as we were having gardening work done. Delivery was prompt and efficient. Would definitely recommend
Product : Fits on our new patio beautifully
Dear Customer,

Thank you for taking time to give feedback, we are delighted to hear you are happy with the service you received from our sales and delivery teams. We hope you enjoy your Barbados furniture for many years to come.
27-Feb-2019
Service:
Product:
Service rating : Good service. We ordered via the shop and the assistant very helpful. The garden furniture was delivered within the time promised.
Product : Good value. Table assembly Instructions could have been clearer i.e. do not fully tighten fixings until leg frame fitted to table top. ...
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Dear Customer.

Thanks for your 5 star rating, we are very please to hear you received good helpful service in store along with prompt delivery. We hope you enjoy your Portofino dining set for many years to come.
23-Feb-2019
Service:
Product:
Service rating : We were replacing cushions on furniture we had bought from them nearly 20 years previously and they knew exactly what we needed and guided us to the best options (without sales pressure). Our order was processed and collected without a hitch.
Product : Perfect fit for existing...
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Dear Mr & Mrs Neeve,

Thank you for taking time to give feedback, we are delighted to hear you are happy with your new cushions and the service you received.
01-Feb-2019
Service:
Very knowledgable staff were able to demonstrate the product and highlight how to assemble and maintain. Nothing to much trouble even when I had a problem getting the table top to fit correctly they acted with professionalism and excellent customer service. Dear Customer,

Thank you for your 5 star rating and feedback, we are delighted to hear you are happy with your Kimberley corner adjustable set along with the service your received. We hope you enjoy your furniture for many years to come.
22-Jan-2019
Service:
The staff were friendly and very helpful. They went out of their way to get the furniture we wanted - for example - the furniture took up to 4 weeks delivery time - when we asked if it was possible to get this any earlier - she said that she'd ask the boss, if there was any way to speed up delivery.... Read More. Dear Mrs Joicey,

Thank you for your 5 star review, our aim here at JB furniture is to offer good old fashioned customer service and we are delighted to hear we've done exactly that. We look forward to delivering your garden furniture in the Spring and we hope you enjoy your Madrid furniture...
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22-Jan-2019
Service:
Product:
Service rating : I ordered on the Sunday and they contacted me the next day and delivery was arranged for that week.
They even arrived earlier and telephoned me beforehand.
The men were very accommodating and carried the furniture round to the garden. Very happy with service and...
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Dear Mrs Neilson,

Thank you for taking time to give feedback, we are delighted to hear you are very happy with your Oakridge swivel set and the service from our sales and delivery teams. We hope you enjoy your furniture for many years to come.
22-Jan-2019
Service:
Product:
Service rating : Good communication and speedy dispatch
Product : Good product at a great price
Dear Customer,

Thank you for your 5 star rating, we are delighted to hear you are happy with your Portmagee 7' tree, glad to hear it arrived quickly.
16-Jan-2019
Service:
Product:
Service rating : The assistants were incredibly helpful- nothing was too much trouble for them. Wonderful bargain too.
Product : Looks good, good size and potential to change its colour in the future so versatile
Dear Mrs Mumby,

Thank you for your 5 star rating, offering good old fashioned customer service is one of the things we are very proud of here at JB furniture, we are delighted to hear that's what you received on your resent visit to store. We hope you enjoy your Lloyd loom furniture for...
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29-Dec-2018
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Product:
Service rating : The staff were very helpful and knowledgeable. Great showroom many to choose from. Would highly recommend
Product : Very good quality. Bought two wicker chairs with aqua clean fabric.
So glad we got aqua clean it just wipes clean
Dear Customer,

Thank you for taking time to give us a 5 star rating, we are delighted to hear you are happy with your Catania chairs and that you found our staff helpful and knowledgeable. Thanks in advance for any future recommendations we receive.
13-Dec-2018
Service:
Product:
Service rating : Great seĊ•vice from JB Furniture, quick delivery, well packed, good instructions on how to assemble, quick and easy. Love the finished product.
Product : Beautiful suite delighted with our purchase, looks lovely in our Summer house
Dear Mr Schofield,

Thank you for your 5 star review, we are very pleased to hear you are delighted with your Kimberley sofa set along with the service you received from JB furniture. We hope you enjoy your furniture for many years to come.
26-Nov-2018
Service:
Product:
Service rating : Great!
No hassle in store, when we required attention, we got it, no pressure.
Delivery driver, nothing too much trouble.
Can't fault them at all, can't recommend them highly enough!
Product : Perfect for our conservatory.
The cat, both dogs, the wife and...
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Dear Mr Howarth,

Thank you for taking time to give feedback. Here at JB furniture we strive to offer good old fashioned customer service and we are delighted to hear that exactly what you received when you visited our store, we will pass your kind comments to our sales and delivery teams. We...
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25-Nov-2018
Service:
Product:
Service rating : Excellent service and product. We will certainly recommend to our family and friends.
Product : Fantastic service and product. We will certainly recommend to both our family nd friends.
Dear Mr & Mrs Poultney,

Thank you for taking time to give feedback, we are delighted to hear you received excellent service when you visited our store. We hope you enjoy your Barcelona corner set for many years to come and thank you in advance for any future recommendations we receive.
25-Nov-2018
Service:
Product:
Service rating : Welllaid out showroom, helpful staff. Allowed us to take a chair home to try before purchase
Product : Fits in exactly as expected
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