Feefo Reviews - Average 97% (583 reviews)

Date Score Customer Comment Our Response
16-Jan-2019
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Product:
Service rating : The assistants were incredibly helpful- nothing was too much trouble for them. Wonderful bargain too.
Product : Looks good, good size and potential to change its colour in the future so versatile
Dear Mrs Mumby,

Thank you for your 5 star rating, offering good old fashioned customer service is one of the things we are very proud of here at JB furniture, we are delighted to hear that's what you received on your resent visit to store. We hope you enjoy your Lloyd loom furniture for...
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29-Dec-2018
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Service rating : The staff were very helpful and knowledgeable. Great showroom many to choose from. Would highly recommend
Product : Very good quality. Bought two wicker chairs with aqua clean fabric.
So glad we got aqua clean it just wipes clean
Dear Customer,

Thank you for taking time to give us a 5 star rating, we are delighted to hear you are happy with your Catania chairs and that you found our staff helpful and knowledgeable. Thanks in advance for any future recommendations we receive.
13-Dec-2018
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Service rating : Great seŕvice from JB Furniture, quick delivery, well packed, good instructions on how to assemble, quick and easy. Love the finished product.
Product : Beautiful suite delighted with our purchase, looks lovely in our Summer house
Dear Mr Schofield,

Thank you for your 5 star review, we are very pleased to hear you are delighted with your Kimberley sofa set along with the service you received from JB furniture. We hope you enjoy your furniture for many years to come.
26-Nov-2018
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Product:
Service rating : Great!
No hassle in store, when we required attention, we got it, no pressure.
Delivery driver, nothing too much trouble.
Can't fault them at all, can't recommend them highly enough!
Product : Perfect for our conservatory.
The cat, both dogs, the wife and...
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Dear Mr Howarth,

Thank you for taking time to give feedback. Here at JB furniture we strive to offer good old fashioned customer service and we are delighted to hear that exactly what you received when you visited our store, we will pass your kind comments to our sales and delivery teams. We...
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25-Nov-2018
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Service rating : Excellent service and product. We will certainly recommend to our family and friends.
Product : Fantastic service and product. We will certainly recommend to both our family nd friends.
Dear Mr & Mrs Poultney,

Thank you for taking time to give feedback, we are delighted to hear you received excellent service when you visited our store. We hope you enjoy your Barcelona corner set for many years to come and thank you in advance for any future recommendations we receive.
25-Nov-2018
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Service rating : Welllaid out showroom, helpful staff. Allowed us to take a chair home to try before purchase
Product : Fits in exactly as expected
23-Nov-2018
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Service rating : the service we received was excellent and efficient
we had a problem with one of our items, they resolved the problem very quickly and was very satisfied with the way they handled that

i will definitely going back and would definitely recommend jb furniture to my friends...
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Mr Baugh,

Thank you for taking time to give feedback, we are delighted to hear you are happy with your Portugal corner set and that any problems you had have been dealt with quickly. Thank you in advance for any future recommendation. Enjoy your furniture and we look forward to seeing you...
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22-Nov-2018
Service:
5 stars all the way for excellent service we were treated with patience and courtesy from Dianne in your store (we were in quite a while)while she helped me choose what I wanted and I am delighted with my cane furniture which looks fabulous in our new garden room thank you all you’ve been brilliant Dear Mrs Blades,

Thank you for your 5 star review, we are very pleased to hear you enjoyed your visit to store and that you are delighted with your Ivy cane furniture. Here at JB furniture we always strive to offer first class service to all our customers. We hope you enjoy your furniture...
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13-Nov-2018
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Service rating : I would recommend JB furniture, I visited the Shop in Newcastle. Great selection and very helpful staff (Linda)
Quick delivery by professional people.
Very pleased with my purchase, thank you
Product : Furniture looks great, very comfortable too.
Dear Mr Verdon,

Thank you for your 5 star review, we are very pleased to hear you received very helpful professional service from both our sales and delivery teams. Thank you in advance for any future recommendations and we hope you enjoy your Monterey furniture for many years to come.
13-Nov-2018
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Product:
Service rating : Excellent customer service - both in store and delivery
Product : Good quality furniture ...
Dear Customer,

Thank you for taking time to give feedback, we are delighted with our 5 star rating and to hear you received excellent customer service from our sales and delivery teams. We hope you enjoy your Opera furniture for many years to come.
08-Nov-2018
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Product:
Service rating : good price ,helpful staff
Product : good quality at good price
Dear Customer,

Thank you for your 5 star review, we are really pleased to hear you are happy with the purchase of your Cotswold furniture and you found our staff helpful. Enjoy your furniture.
06-Nov-2018
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Product:
Service rating : Excellent service very helpful could not do enough for us.
Product : Very good quality furniture
Dear Mr & Mrs Wingfield,

Thank you for taking time to give feedback, we are all very pleased to hear you received excellent, helpful service when you visited one of our stores. We look forward to welcoming you into store in the near future, we hope you enjoy your Sarolla furniture.
06-Nov-2018
Service:
Excellent. Great range on display and helpful service enabled us to make the best choice. Delivery on time - courteous driver kept us informed of progress up A1 .will recommend to others.Love the furniture. Dear Mr & Mrs Phillips,

Thank you for your 5 star review, we are delighted to hear you are happy with your chairs along with the helpful service from our sales and delivery teams. We hope you enjoy your Murcia chairs for many years to come.
24-Oct-2018
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Everything was excellent good communication and workmanship Dear Mr & Mrs Hirst,

Thank you for taking time to write a review, we are delighted to hear you are happy with your new cushions and the service offered from us all here at JB furniture.
24-Oct-2018
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Service rating : Listened, understood my requirements and delivered product within days
Product : Fits furniture perfectly
Cushion bag is a little large but still does the job
Dear Mrs Wallis,Thank you for taking time to give feedback, very pleased to hear you received excellent service. Here at JB furniture we strive to offer each and every customer the highest standard of customer service possible.Once again thanks for your 5 star review.
24-Oct-2018
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Service rating : Provided excellent personal customer service
Product : Excellent quality and fits perfectly
Dear Customer,

Thank you for your 5 star review, providing good old fashioned excellent customer service is our aim here at JB furniture, we pleased to hear that exactly what you found here at JB.
24-Oct-2018
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Good quality and price Dear Mr & Hall,

Thank you for your 5 star review, we are very pleased to hear you are happy with your Monterey furniture, we hope you enjoy your bistro set for many years to come.
18-Oct-2018
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excellent range of conservatory furniture, staff were really helpful & friendly, delivery team really great too. highly recommended. Dear Mr & Mrs Nelson,

Thank you for your 5 star review, we are delighted to here you received helpful & friendly service from our sales and delivery teams. We hope you enjoy your Bari furniture for many years to come.
06-Oct-2018
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Service rating : This is a really solid well made tallboy .
A bit taller than others on the market , lovely colour wood ,nice quality.
Comes nicely wrapped corners protected etc .
Just need to put the drawer Knobs on the right way around which is a doddle .
Would definately recomend...
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Dear Customer

Thank you for taking the time to give feedback, after speaking to you earlier today we both realised you have posted another companies feedback to our site, I'm glad to hear your purchase with them has also gone well. Thank you for speaking to me earlier and agreeing to give...
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04-Oct-2018
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Service rating : Excellent service all round, delivered exactly when promised. Sorted out a minor problem quickly.
Product : Perfect for our conservatory
Dear Mr & Mrs Grayson,

Thank you for your 5 star review, really pleased to hear you received 1st class service from us here at JB furniture also please to hear your minor problem was solved quickly by our delivery team. We hope you enjoy your Kimberley furniture for many years to come.
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