Feefo Reviews - Average 97% (575 reviews)

Date Score Customer Comment Our Response
13-Nov-2018
Service:
Product:
Service rating : I would recommend JB furniture, I visited the Shop in Newcastle. Great selection and very helpful staff (Linda)
Quick delivery by professional people.
Very pleased with my purchase, thank you
Product : Furniture looks great, very comfortable too.
13-Nov-2018
Service:
Product:
Service rating : Excellent customer service - both in store and delivery
Product : Good quality furniture ...
08-Nov-2018
Service:
Product:
Service rating : good price ,helpful staff
Product : good quality at good price
Dear Customer,

Thank you for your 5 star review, we are really pleased to hear you are happy with the purchase of your Cotswold furniture and you found our staff helpful. Enjoy your furniture.
06-Nov-2018
Service:
Product:
Service rating : Excellent service very helpful could not do enough for us.
Product : Very good quality furniture
Dear Mr & Mrs Wingfield,

Thank you for taking time to give feedback, we are all very pleased to hear you received excellent, helpful service when you visited one of our stores. We look forward to welcoming you into store in the near future, we hope you enjoy your Sarolla furniture.
06-Nov-2018
Service:
Excellent. Great range on display and helpful service enabled us to make the best choice. Delivery on time - courteous driver kept us informed of progress up A1 .will recommend to others.Love the furniture. Dear Mr & Mrs Phillips,

Thank you for your 5 star review, we are delighted to hear you are happy with your chairs along with the helpful service from our sales and delivery teams. We hope you enjoy your Murcia chairs for many years to come.
24-Oct-2018
Service:
Everything was excellent good communication and workmanship Dear Mr & Mrs Hirst,

Thank you for taking time to write a review, we are delighted to hear you are happy with your new cushions and the service offered from us all here at JB furniture.
24-Oct-2018
Service:
Product:
Service rating : Listened, understood my requirements and delivered product within days
Product : Fits furniture perfectly
Cushion bag is a little large but still does the job
Dear Mrs Wallis,Thank you for taking time to give feedback, very pleased to hear you received excellent service. Here at JB furniture we strive to offer each and every customer the highest standard of customer service possible.Once again thanks for your 5 star review.
24-Oct-2018
Service:
Product:
Service rating : Provided excellent personal customer service
Product : Excellent quality and fits perfectly
Dear Customer,

Thank you for your 5 star review, providing good old fashioned excellent customer service is our aim here at JB furniture, we pleased to hear that exactly what you found here at JB.
24-Oct-2018
Service:
Good quality and price Dear Mr & Hall,

Thank you for your 5 star review, we are very pleased to hear you are happy with your Monterey furniture, we hope you enjoy your bistro set for many years to come.
18-Oct-2018
Service:
excellent range of conservatory furniture, staff were really helpful & friendly, delivery team really great too. highly recommended. Dear Mr & Mrs Nelson,

Thank you for your 5 star review, we are delighted to here you received helpful & friendly service from our sales and delivery teams. We hope you enjoy your Bari furniture for many years to come.
06-Oct-2018
Service:
Product:
Service rating : This is a really solid well made tallboy .
A bit taller than others on the market , lovely colour wood ,nice quality.
Comes nicely wrapped corners protected etc .
Just need to put the drawer Knobs on the right way around which is a doddle .
Would definately recomend...
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Dear Customer

Thank you for taking the time to give feedback, after speaking to you earlier today we both realised you have posted another companies feedback to our site, I'm glad to hear your purchase with them has also gone well. Thank you for speaking to me earlier and agreeing to give...
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04-Oct-2018
Service:
Product:
Service rating : Excellent service all round, delivered exactly when promised. Sorted out a minor problem quickly.
Product : Perfect for our conservatory
Dear Mr & Mrs Grayson,

Thank you for your 5 star review, really pleased to hear you received 1st class service from us here at JB furniture also please to hear your minor problem was solved quickly by our delivery team. We hope you enjoy your Kimberley furniture for many years to come.
02-Oct-2018
Service:
Product:
Service rating : The lady who took our order could not have been more helpful, they also stored furniture for us for three months.
Product : Excellent value for money
Dear Mr & Mrs Coles,

Thank you for taking time to give feedback, we are pleased to hear you are happy with your Durban breakfast set and our staff were helpful. We look forward to welcoming you into store again soon.
02-Oct-2018
Service:
Good showroom, friendly helpful staff and good range of products. Dear Mr Baker,

Thank you for your 5 star review, we are delighted to hear you enjoyed your visit to our showroom and found our staff friendly and helpful. We hope you enjoy your Oakridge furniture for many years to come.
21-Sep-2018
Service:
The table we recieved was marked but they are sending a replacement,had to wait about 2 weeks + for a parasol cover once ordered ,gave a small discount on all products ,great delivery service from delivery person ,so overall the service was good . Dear Customer,

Thank you for taking time to give feedback, feedback is very important to us here at JB furniture. We are pleased to hear that overall you have been happy with the service you have received, particularly from our delivery team. Our sales team have arranged for a replacement...
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13-Sep-2018
Service:
Product:
Service rating : I thought the service from the showroom girls was good.
When we had a problem with the table after a few weeks they had it changed straight away.
Then to compound problems with the table again a replacement set was arranged an the old set collected and replaced with a new...
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Dear Mr Thames,

Thank you for your feedback, feedback is very important to us here at JB. We are sorry to hear you experienced problems with your Kimberley table. Thank you for letting us know our sales and delivery teams replaced the goods quickly for you. We hope you enjoy your Kimberley...
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11-Sep-2018
Service:
Product:
Service rating : The staff were very helpful, not pushy, and we made our decision based on this
Product : just what we were looking for
Dear Customer,

Thank you for taking time to give feedback, we are very pleased to hear you had a pleasant shopping experience in store, we hope you enjoy your Serene chairs.
11-Sep-2018
Service:
The quality of the furniture is very good and looks great in the sun room, the company stored the suite until we were ready for delivery which was a great help😀 the delivery was punctual and delivered at the time arranged. Dear Mr & Mrs Gray,

Thank you for your 5 star review, we are delighted to hear you are happy with the service you received from both our sales and delivery teams. We hope you enjoy your Sarno furniture for many years to come.
04-Sep-2018
Service:
Product:
Service rating : Very helpful and not pushy in the slightest, excellent customer service. The delivery was on time and the guy was lovely.
Product : Good quality, pleased, looked the same as in the showroom.
Dear Customer,

Thank you for your 5 star review, we are delighted to hear you received excellent service. We will pass your very kind comments to our sales and delivery teams. We hope you enjoy your Oakridge furniture.
04-Sep-2018
Service:
Product:
Service rating : The delivery came on time and the driver was very helpful with taking the furniture round the back of the house. I did have to chase up a delivery time as l hadn’t recieved a call the day before as originally promised but this was dealt with within minutes.
The table came flat...
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Dear Mr Untisz,

Thank you for taking time to give feedback, feedback is very important to help us improve the service we offer. Firstly we are very pleased to hear you are happy with your Monterey dining set. We will pass your comments regarding a call for a delivery slot to our delivery team...
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