Delivery - Where, when, and how much will it cost?
We deliver throughout the UK. Where possible, we deliver via our own transport but we often utilise trusted distribution partners for our online orders. They liaise directly with all our customers at every step of the delivery process.
We endeavour to deliver orders as soon as possible but may be able to offer short term storage if possible. Lead times vary from 1 hour to 15 days depending on stock situation and delivery postcode. The lead times on the zone guide below are for guidelines only. We currently average around 5 days.
ONLINE ORDERS - FREE DELIVERY OVER £225*
Unless otherwise requested, online orders are processed through our standard delivery service to the majority of UK Mainland postcodes. We are unable to offer delivery to postcodes in zone 3 illustrated below. If the order value exceeds £225, delivery is made free of charge*. Orders totalling less than £225 will be subject to a delivery/postage charge displayed in the shopping cart prior to check out. We aim to complete online orders within five working days of the goods leaving our warehouse but this may be extended during busy times and to postcodes illustrated in zone two below. Upon receipt of the order a confirmation email or text will be sent detailing specific order details. We subsequently contact our customers with an estimated delivery date and attempt to maintain constant communication.
SHOWROOM ORDERS - THREE DELIVERY OPTIONS
We usually deliver showroom orders with our own drivers in our own transport. Delivery lead times will be advised at the time of ordering. Once goods have been received by our warehouse we notify customers that their goods are ready for despatch and a suitable date agreed for delivery. On the day prior to delivery, our drivers will confirm an approximate time and deliver to any ground floor room or garden. We endeavour to keep delivery charges at an absolute minimum despite constant rising costs. Charges (where applicable) are calculated on the weight, size and destination of each order. A firm delivery price for showroom orders will be agreed at the time of ordering.
Showroom orders for Garden Furniture that exceed £225 are delivered FREE OF CHARGE.*
Showroom orders for Conservatory Furniture are subject to a delivery charge due to their bespoke nature and different packaging methods.
Standard Delivery Service £15-£30
Deliveries are booked in via telephone, text or email on an agreed date. On the day prior to delivery, our dedicated drivers confirm an approximate time slot. Delivery is made to any ground floor room in your home, or your garden in accordance with the delivery zones illustrated below.
Premium Delivery Service £50
This is usually a Two Man delivery service. Procedure is the same as our Standard Delivery with the additional benefit of all packaging being carefully removed and disposed of using environmentally friendly procedures. This option carries a premium cost.
White Glove Delivery Service £75
Just sit back and leave the rest to us! This service matches our Premium Delivery but has the added benefit of our drivers assembling the products (where necessary) and arranging them wherever you need them, but they may well ask for a coffee whilst they're at it! This option is available at a premium cost and in some circumstances, may not always be available.
Please see our Terms and Conditions for further details. (Unfortunately we are unable to deliver to zone 3 post codes illustrated above and outside mainland UK but can assist in arranging this with third party carriers of your choice.)